ULA Text & Audio Analytics

WHY DOES THE NEED TO EVALUATE TEXT DATA EXIST?

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More than 90% of information is in text form

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Most of the data is in text formats such as HTML, PDF, XML, etc.

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Digitization of life: e-mail, social media, cloud, etc.

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HOW TO EVALUATE THE PERFORMANCE OF A CONTACT CENTER QUICKLY AND EFFECTIVELY?

The analytical system ULA provides the ability to collect and analyze information, taken from various sources: websites, internal databases, streaming services, etc.
The user gets access to a quick search with the required amount of data.

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TEXT DATA PROCESSING

Topic Analysis

Smart search for complex phrases

Category selection and indexing

User-friendly interface with advanced filtering system

AUDIO MATERIAL PROCESSING

  • 01/ Analysis of voice messages.

  • 02/ Convert audio recordings into text format.

  • 03/ Analytics and translation of texts into different languages.

  • 04/ Keywords Search.

  • 05/ Comparison of voice signatures with samples in the control base.

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HAVE YOU GOT ANY QUESTIONS?

If you have any questions or something remains unclear, our specialists will find answers even to the most difficult questions.

Contact us